Ordering Information
Gift Baskets
All baskets are made fresh when you order! This allows us to customize the baskets to your needs and those of the recipients. If you want us to adjust the contents of a basket, please feel free to make a comment in the "Notes" section of the order form.
Personalized Gifts
Personalized gifts are made to your specifications. They will take extra time for shipping. We will do our best to meet your timeline.
Secure Online Ordering
All orders can be placed on-line via our secure server. To access our server, visit any of our product pages and buy right from the page. Your order will be confirmed by email when we receive it. Confirmation will include the price of your basket / products plus shipping & handling within the continental United States and tax (if applicable). If you need to ship outside the USA, additional fees will apply.
After your order has shipped, we will also email you with invoice confirmation and package tracking information. If you are not comfortable sending your credit card number over the Internet, call 1-888-648-2783 and we would be happy to take your order over the phone. When sending us a personal check, we will confirm your order by email and let you know where to send your check. Your order will then be shipped upon payment receipt.
Shipping and Handling
Orders delivered within the continental United States are shipped via UPS ground service. Basket orders are only shipped Monday through Thursday to ensure the integrity of the product--not including holidays--unless you choose otherwise. If you need express shipping methods, please call us for options and costs. To avoid delayed deliveries and redelivery fees, please provide complete street addresses including suite numbers, company names (if applicable) and zip codes.
In the event damage occurs during shipment please retain all packaging for claims process.
Special handling fees may apply to oversized items. Local delivery fees range from $4.95 to $20.00 depending on address (per location).
Return Policy
Your satisfaction is guaranteed. If there is a problem, please call us within 3 days of receipt for replacement or refund.
In the event your order should arrive damaged, we will replace the order at no additional expense to you. If the gift is damaged in shipping, we need you to save the contents and all packaging materials as they will be required by the shipper.
Shipping and delivery charges are not refundable except in the case of damage by the shipping company. Return shipping is the responsibility of the recipient / buyer. You must call us in advance to get an authorization number for the return. All items must be returned in the original packaging materials. Credit will not be issued until we receive the return.
For Gift Baskets, we are sorry but we cannot offer refunds, credits or exchanges if a selection does not appeal to one's palate. But you can rest assured that we take great care to select items that are high quality and very tasty for the pleasure of the recipients!
In the event that your package is lost, damaged, or returned to us, we will refund the cost of the basket (less any shipping fees), at your request. Items that are returned to us, either for lack of correct shipping address, or recipient refusal can be re-shipped at extra shipping fees. Packages that are forwarded via UPS due to incorrect shipping addreses will incur a $10.00 address correction fee per address.
Thank you again for choosing Positively Michigan.
If you have any questions, please contact us at info@positivelymichigan.com or
1-888-MI-TASTE.
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